doorbell pro - not showing the transformer voltage under device health
Hi All, I have installed my ring doorbell pro with a 16-24V transformer. Everything is up and running, however, under the ring apps -\> device health, its not displaying the transformer voltage and under the device health report, its saying the the power is undefined. please advise how can i get this issue resolved, any help is appreciated. Thank you
7295 •
0 •
10 •
10-12-2020 06:32:51
Responses (8)
- R
Hi Caitlyn, Thank you for your reply. I thought the showing transformer voltage is supposed to be displayed under the device health. As I did ask my friend to screen shot his ring doorbell device health, and it did show the transformer voltage under his device health. And under the device health report, it’s also showing that the power level of my ring doorbell pro is undefined. I am wondering if this is the cause for not displaying the transformer voltage reading. Attached two screen shots for your references. Please advice, any help will be appreciated! Thank you
•0
10-12-2020 07:32:40
C@Rendy The transformer voltage reading for the Doorbell Pro is not displayed in the Ring App as it is a feature that is no longer available. Do you have a specific purpose that you're wanting to use the voltage reading for? I would be happy to pass that information along to my team.
•0
10-12-2020 08:00:04
MI have a reason: my Ring Doorbell Pro is suddenly losing its connection several times per day and ALL OF THE TROUBLESHOOTING DOCS REFERENCE THE DEVICE HEALTH->VOLTAGE feature. If you're going to drop features that are necessary for troubleshooting, can you please adjust the troubleshooting steps? And let your customers know that they should not spend over an hour trying to figure out why that feature is missing on their device? (Also: why ever doesn't my Ring account send me an alert when it sees that the doorbell--a key piece of my home security--has gone offline? I have to say, the overall lack of thoughtfulness on how customers use their devices is making me rethink my Ring installation, despite having made a considerable investment. I'm EXTREMELY unimpressed with Ring's lack of focus on customer experience.)
•4
22-12-2020 06:01:54
HI agree with @mjbrauer. Every help article I have read has mentioned to check my voltage in the app, but its not there. All I can see is hardwired, and the battery says 14%. I am losing battery on a hardwired connection, yet my ring has been plugged in for years with no issues or changes. The decision to remove the voltage from the device health section was not a good one. Now I have no idea how much voltage my doorbell is getting.
•0
07-01-2021 06:39:05
- J
Hi - it seems this feature under Device Health --> Power -> Voltage is a critical feature for troubleshooting power issues with the Ring Pro. The Ring Pro even though it requires 16/24V power, still relies on a small battery(rechargeable) to operate. The voltage in this battery needs to be > 4000 mv and the only way to test/monitor this voltage level WAS through the app. This voltage fluctuates throughout the day and if it gets below 4000mv, the camera will miss recordings etc.This voltage reading disappeared in version 3.34 (Android). Disabling a voltage reading in Device Health seems like a round-about way to force your customers to buy new gear and waste their time trying to troubleshoot their 16/24V transformer when there are known issues with this battery failing over time. Ring/Amazon only offers customers a refurb. Pro to 'fix' this issue instead of fixing the design flaw. So was this readout removed to prevent customers from knowing if the battery was/ is going bad? For reference - this is the battery that has been documented to fail over time: https://www.ifixit.com/Guide/Ring+Video+Doorbell+Pro+Battery+Replacement/119125 Please restore this Voltage reading feature in the Ring app.
•1
13-01-2021 10:46:42
•
- C
This is def an issue. I’m having power issues now and doorbell was totally off. Voltage should be letting us know if there is an issue with the device.
•0
05-02-2021 07:23:08
•
- D
Same here. Voltage reeding also lets me see if power supply performance is degrating. What was the reason for removing this feature?? If data is available you should show it.
•1
08-02-2021 12:26:23
•
- J
Agreed, this feature should be restored. Ring team please provide an update.
•1
21-02-2021 12:23:20
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Rendy. We did some digging and discovered that this feature is no longer in the app. Is there a specific purpose you use the voltage reading for? This information would be great for us to share with the team.
0
10-12-2020 07:20:55
•