Device won't set up - already registered to myself
Ring notifications stopped working since i changed internet provider. when trying to setup the new connect through the ring app, my device is not showing, only location. I choose "set up new device" go through all the steps only for the app to tell me my device is already registered to another owner (myself). I have tried factory reset, and running the set up multiple times and it will not work. What am i doing wrong?
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30-12-2020 02:29:59
Responses (10)
- R
I am in the same boat myself - can not connect to register amazon echo 2nd the purchasing account and if you try to register it on a different account it won't work. Although it did have to install an update immediately upon setup, which took.
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05-01-2021 07:05:00
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- U
I have the same issue, changed my wifi pw and i get the same message every time, showing ring is already registered, to me. what can i do to fox this
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03-12-2021 03:18:03
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- F
Has anyone found a fix? I get a registration error when I try to login to my Amazon account on echo. Amazon couldn’t get it to work after 2 hours of trying their customer service.
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27-01-2022 05:00:55
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- G
Exact same issue. Got nowhere with help line today, still unresolved. Why can't they just tell me fix instead of saying they have technical difficulties, please ring back!!
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15-08-2022 02:24:34
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Marley_Ring
This is an odd situation to hear about, @hvenus! As long as you are using the proper account in the Ring app, a Ring device that was set up on that account should show. Under your locations, double check that there is not a duplicate location that might be showing your Ring device. Try also removing and reinstalling the Ring app on your mobile device. If this concern persists, check out our [change of ownership help center article](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) to see if these steps resolve this concern. I hope this helps! :)
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30-12-2020 05:47:59
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