Cracked glass
My ring doorbell cover has a lot of cracks that have developed on the glass. While it appears to current not hamper the view I believe that it may eventually affect the performance and or break the camera due to moisture. Can I get a replacement glass? I have the extra covers but they don’t have the glass. The photos attached were taken a couple of weeks ago there are more cracks now. Thank you
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16-05-2020 02:19:07
Responses (6)
- R
This happened to mine as well. They're very delicate cracks that come in from the edges. After giving it some thought, I'm wondering if this is caused by disinfectant. Since the pandemic, we've wiped down all door knobs, light switches and also door bells. We discovered the plastic on the light switches have all started cracking to some degree. I'm wondering if it's the Lysol or Clorox we use.
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03-03-2021 12:09:29
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- H
Same issue here -- started to notice a little bit of distortion in the video about a month or so ago, and just thought it was sun glare. Now there are a few cracks near the camera lens, causing the same distortion, but worse. Based on what is posted here and a bunch of other posts on other sites, this is a COMMON ISSUE that Ring won't provide any support for once you are out of warranty. Well, they'll provide a 35% off coupon to buy a new unit at full price for a small part that should be able to be replaced/repaired for a few dollars. SORRY RING -- THIS LEFT ME VERY DISAPPOINTED, and my wife has been bugging me for the floodlights for the driveway that are $250 (and another $3/month). I was thinking about buying them since they'd be part of the same infrastructure, but not now I think I'll be looking for a different system... Fool me once, shame on you -- fool me twice, not going to happen!
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19-05-2021 03:25:36
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- D
 My Ring Elite looks like this now, its starting to really distort my video quality at certain times of the day. Spent $500 on this when it launched. Anything I can do other than spend another $350?
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12-04-2022 02:27:52
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- U
Ring will no longer replace devices with cracked glass. Cracked button, yes, but not cracked glass. I was just told this by a CSR. This was after I was told "The device might be damage due to extreme weather condition and product life spand." Sorry, Ring. This device has not been damaged by severe weather, just normal use. So let this be a warning to those who are looking to purchase from this company. They put out a product that they know will be damaged under normal use, and will not replace it. They expect their customers to purchase new devices every two or so years at a slight discount (they'll send you a code to do it).
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16-01-2023 09:50:02
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dhaubert
I have the same issue, after spending over an hour on the phone i was told they can do nothing. I have bought the original ring doorbell (which worked great) and then upsold on the ring doorbell pro right when it first came out. I have also purchased a security cam and two other rindg doorbells for gifts and fundraisers. I was shocked to hear there is absolutley nothing they can do except sell me another doorbell Pro at a 35% discount. This is absolutly a poor component design and can easily be fixed with better glass/plastic and refurbished and resold, but that was not even offered. i am shocked RING does not stand behind their products. The spanish speaking attendant was polite but extremly hard to understand and only tried to upsell me on services that had nothing to do with the issue i was having. I cannot be more dissatisfied and will make sure to write as many reviews as i can on the Pro. I am not sure why I would buy it again anyway just for the same exact thing to happen. David M Haubert
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19-10-2020 09:27:30
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