M
Changed my email act
ios
I had to change my email account and password. I am not getting any cell phone notifications of video activity nor does it alert me of a door bell activation. I uninstalled and reinstalled the app on my phone and I can only connect my chime not my doorbell. It tell me the doorbell is still owned by the owner. I guess it thinks I am someone new? Help
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07-01-2021 03:20:07
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Marley_Ring
Hi there, @MaryannQ! Whenever a device changes accounts, if it is not removed beforehand from the Ring app, the Ring device may require verification to change ownership. Check out our [Change of Ownership article](https://support.ring.com/hc/en-gb/articles/360025997592-Ownership-of-a-Ring-Device) for steps on verifying, in order to complete the setup on your updated account. If the Doorbell will not setup after verifying ownership, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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07-01-2021 04:57:44
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