Ring Video Doorbell
A second push on the Ring Pro does not make the chime ring a second time
A second push on the Ring Pro does not make the chime ring a second time. When a postman comes with a package and pushes the button on the Ring Pro, the chime makes it's sound. Sometimes we are busy and don't hear it. When he pushes the doorbell a second time, let's say 10-15 seconds after the first time, the chime doesn't ring again, you have to wait at least 30 seconds, but by then the postman has left. I can't be the only one with this issue. Or am I? I had a chatsession with support, but the person I had a chat with didn't even know what the options in their own app are.
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23-07-2019 07:37:29
Responses (35)
- R
Hi, I have disconnected the old doorbell, the Ring power supply is directly connected to the Ring Pro and I use the Ring Chime. Regards, Ringer.
•1
25-07-2019 07:43:45
RHi @Ringer, while the Video Doorbell Pro is streaming video, it will not activate another ding or send a motion notifications. This is likely why you are not hearing a a second ding notification through your Chime when the mail person presses the button within 10 seconds, as your device is streaming video of the first event. However, once it stops streaming it should activate another alert when pressed.
•1
25-07-2019 10:21:36
RThank you. Well, that makes it a pretty useless doorbell, doesn't it? Nobody waits a whole minute before pressing the doorbell again, after the door isn't opened. Now I am sure I will return it.
•12
26-07-2019 08:03:23
SAgreed. The ability to re-ring the doorbell within a shorter timeframe needs to be addressed and QUICKLY!!
•14
03-01-2020 08:59:15
- T
I think this is a capital issue with the Ring Video doorbell. Nobody will wait 10 seconds to ring again. They'll just assume it's a normal ring-when-pressed doorbell. Mine is hooked up with the Ring Chime gen 2 and it will ring just once, nothing happens when the doorbell is rung again within that 10 something seconds. THIS NEEDS TO BE ADDRESSED.
•10
25-06-2020 07:06:18
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GPerhaps this is the problem i am experiencing too... When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound.
•3
19-09-2020 09:06:09
PHi GiffelDK That does sound to be the same issue I was having. Unfortunately I didn't find a solution. I was really frustrated and I decided to get a newer Ring Doorbell 2. I'm enjoying the Doorbell 2 and I am not having the same issue. The only issue I now have is I have a broken Ring in my cupboard and had to pay 2 times for the pro subscription as the original subscription did not carry over to the new device I replaced shortly after buying the first. I would expect it to carry over.
•3
19-09-2020 01:14:58
MHey neighbors! The intended functionality is as follows: For powered Doorbells (Doorbell Pro/ Elite), two rings cannot be triggered within the same event. Once the button is pressed, your Doorbell will be focused on operating the recording/ video, audio, notification, chime kit, and powering these events. A motion triggered with a ring (button push) following right after, will also not trigger the ring event/ chime kit right away. It may take several moments after a motion, before the Doorbell is ready to also carry out a ring event, but it is possible to receive both as long as power and network connection is optimal. For battery powered Doorbell models, two rings still cannot be triggered back to back/ simultaneously, within the same event. A motion followed by a ring (button push), however, can both be triggered for notifications in your Ring app and chime. This will depend on network and mobile device connection variables. Additionally, if a successful ring occurs during a motion event, it is likely that this event will show as a "ring" in your event history. I hope this helps! :)
•1
21-09-2020 06:34:08
- G
Hi When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound. If no motion is detected prior to pushing the doorbell notifications and Chime works fine. What could be the problem?
•2
19-09-2020 09:08:49
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MHi @GiffelDK! When a motion is detected and your Doorbell is rung, both should trigger a notification. Depending on the timing, the Chime should also sound for the motion, and then should sound for the button push ring. If they both happened instantaneously, it is possible that the Chime only plays one of the sounds, but otherwise should play both, if linked for both sounds. When reviewing the event in the Ring app, in this scenario, it will often show as a ring event. The best first step here will be to check wifi signal strength for all devices. Please ensure the Chime is strategically placed for an efficient connection between the router and Doorbell. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. I recommend also checking on motion and Chime settings. I hope this helps! :)
•0
21-09-2020 04:31:11
GHi my chime is setup to notify me only when the doorbell is pushed. When someone comes to my house motion is detected and i get a notification on my phone, then when the doorbell is pushed a few seconds later nothing happens, no chime, no notification and it does not show up in history, only the motion does. My wifi signal is very good, full signal. Could it have something to do with the doorbell recording the motion it detected and therefore beeing busy when it is pressed?
•2
21-09-2020 04:58:40
NI just received my Doorbell 2 and am having the same issue. Worse, it seems that the standard Ring whipping boy is "check your wifi"; mine AND the Chime are essentially installed next to the router. Why haven't the Developers already figured out "oh, perhaps multiples - ring 2, 3, 4....to some maximum)? A simple looping...sheesh...
•1
29-09-2020 04:41:41
- A
I'm having the SAME issue. I've spent many, frustrating hours trying to figure out what I did wrong... after reading all of this, looks like the issue is with Ring. PLEASE fix this Ring! Seems like it's just a programming issue that could be resolved in a simple update. I love my Ring system, but this is a HUGE issue. The ring alerts need to go out EVERY time the doorbell button is pressed. Period. Even if it's pressed 10 times in 10 seconds... there should be ten different bell rings on the chime at least. Also a lot of times my doorbell picks up the motion of someone walking up to the door, but once they actually get up to the doorbell and press the button, it doesn't send out any alert because it's already busy recording the motion event. Doorbell button rings should be going out no matter what the camera is busy doing. My doorbell is at RSSI - 55... to my understanding, that's a pretty good signal strength? My doorbell pro is connected to my WiFi router about six feet away in the entryway. PLEASE FIX THIS RING!!! Or at least add this as an option in the settings! THANK YOU!!!
•1
19-11-2020 10:46:05
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GI'm with you and everyone in this forum regarding the rings ability to ring multiple times. I wonder if the Ring engineers/programmers have address this at all or at least have it where you can press the button a second time and not have to wait 30+ seconds to re-ring? It's not like we trying to land on Mars.
•1
25-11-2020 04:26:33
SI would like to add, I don’t have a similar issue but seems we have something in common. Physical doorbell doesn’t work while my echo show is streaming live view. Physical outdoor doorbell should trigger the indoor bell chime every time it is pressed.
•0
25-11-2020 05:00:14
IThe Ring Video Doorbell Pro has great video, sound, wide viewing angle and great optional features. However, it lacks the most basic doorbell function of immediately ringing/chiming whenever the doorbell is pressed. Clearly, this is totally unacceptable. Thank heavens I did not throw the packaging away. Too bad, but I will be returning it first thing tomorrow. I hope the Nest Hello Doorbell does not have the same issue.
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28-11-2020 04:55:16
- N
Same issue here my ring doorbell3 plus does not ring on second press. Attention Ring team please help us
•0
21-12-2020 02:40:38
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TA somewhat decent workaround is available if you have an Alexa Amazon echo device. I had this issue too and I have chimes around the house but I also have an echo show on the entry table. Just go into the ring app and set the app alert tones for four rings and at least you can get some decent ring time and hear it pretty good in the house from the echo device.
•0
24-12-2020 03:38:06
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Riley_Ring
Hi @Ringer, is your Video Doorbell Pro connected to an existing doorbell chime or a Ring Chime?
1
24-07-2019 11:00:10
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