G
8 second record
recording-length
troubleshooting
wireless-security-cameras
Having multiple issues with my Ring Doorbell 3. - Records for only 8 seconds and the settings are set for 60. - Some videos are just black - Frequently only picks up motion when someone/something is moving away from the door, such as a car moving off the driveway, but no notification of something/someone approaching.
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02-08-2022 03:30:00
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Tom_Ring
Hi @Gazwah. What is the RSSI for your Doorbell 3? This can be found in the Device Health menu in the Ring app. If you are having black video, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) has information on how to troubleshoot this issue. I also recommend this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) for achieving optimal motion detection.
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03-08-2022 05:40:04
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