Responses (97)

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Dazzman1

Looks a bit rubbish on the iPad any responses or updates to any posts wipe out the header of the communication so all I see is the post is updated but with no original title so no idea what the post is about unless I open it

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10-06-2024 22:09:31

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Caitlyn_Ring

Hi @Dazzman1, thank you for sharing this feedback. I'll make sure to pass it along to the appropriate team. 

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10-06-2024 22:33:05

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user_2bb65f

I totally agree. Ring should have never attempted to add advertisements to a paid app site. Especially one that has applications to block your ability to view your cameras on an urgent basis when there may be something you importantly, need to see!!! Come on Ring. You can do better than this!  

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11-10-2024 01:03:55

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WMRing

This "new" community board is no where near as user friendly, or useful, as the previous board. It's very difficult to determine which post/replies go together. The way posts and replies are shown is unnecessarily confusing. While separating the posts into categories may seem to make sense, in reality, it's not working well. Again, the last user interface was much better.

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11-06-2024 23:57:29

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Caitlyn_Ring

Hi @WMRing. Thank you for sharing your feedback! When you mention the way posts and replies are shown, do you mean how they are displayed within a thread? Or on the Community page as a whole? The Categories section is similar to how it was previously, but definitely let us know if you're experi

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12-06-2024 00:23:07

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WMRing

Caitlyn_RingThanks for replying!It's a little of both. Like Dazzman1 said, the replies are not nested with the orignal question or comment. There doesn't seem to be way to see what post the reply is related to unless it's opened.I see that the Categories section is a bit better, but it's not consistent. I just now saw that if I change the Conversation Type to show "posts", it appears to show up more like the previous board. I guess it pays to look around! :)

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12-06-2024 09:55:48

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Caitlyn_Ring

@WMRing Thank you for the clarification. I've noted your feedback about how posts and replies are displayed. Also, I'm glad you were able to find that option to change the Conversation Type. If anything else comes up, feel free to share that here, as we want the Community to be the best it can be. �

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12-06-2024 14:48:09

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user_911edc

Hi, my name is Teresa. My sister bought me the ring camera doorbell outside because I am blind and I live alone so that I could at least since I can’t see the video I could at least talk to the person through my phone or Alexa without having to open the door to strangers. We paid Best Buy $XXXX for

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21-07-2024 05:05:56

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Caitlyn_Ring

Hi @user_911edc. I'd recommend contacting our support team with your sister present to finish getting the Ring Doorbell set up. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message. Our support team can assess the situation and determine which troublesho

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22-07-2024 15:01:56

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user_117dc3

It would be very useful to have a "Snooze" function for Motion Detection (like with Alert Snooze). E.G. we entertain people on our porch and the ring doorbell constantly detects motion and records video and audio conversations. Yes, we can turn off Alerts for a specific period of time, but often when we turn off Motion Detection it's forgotten and left off. It would be great if we could disable Motion Detection for an adjustable time and then have it turn back on automatically.Thanks

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13-06-2024 19:52:44

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Caitlyn_Ring

Hi @user_117dc3. Thanks for sharing this suggestion! You're more than welcome to add this idea to our Feature Request board. This will allow us to more easily share feedback with our teams here. 😊

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14-06-2024 20:34:50

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user_22def2

Impossible to get REAL support or the cameras, I have EIGHT of them.

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24-06-2024 13:45:14

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Caitlyn_Ring

Hi @user_22def2. If you're experiencing a problem with one of your Ring Security Cameras, you're welcome to create a post in the Security Cameras category. Other members of the Community or a moderator can then provide troubleshooting guidance. You can also contact our support team directly at one o

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25-06-2024 15:24:41