Responses (2)

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  Boone

  > @NubianMarin wrote: > > I'm unable to login to my Ring App nor am I able to login to it online. For the mobile, I've uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says "something went wrong". > > > > I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn't process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that "device help is not supported through chat", even though I'm not asking for device help. Oddly enough, I can login to the Ring Community but that is it. > > > > I am beyond frustrated. I have a disabled sister living at the home, I'm out of town and I can't even check on her. Can anyone help? Hello @NubianMarin , Yes, everyone is having this temporary issue. The master Ring.Com computer system is down. Check at [https://status.ring.com/ ](https://status.ring.com/ ) for updates. Ring is working to fix the issue.

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  25-11-2020 04:45:05

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  Boone

  > @Boone wrote: > > > @NubianMarin wrote: > > > > I'm unable to login to my Ring App nor am I able to login to it online. For the mobile, I've uninstalled the app, restarted my phone, then reinstalled the app three times. When I go to login, it sends the two-step verification code and when I enter that, it says "something went wrong". > > > > > > > > I tried to login online to see if I can even get in, it sends the two-step verification code and when I enter that and click VERIFY, it doesn't process and simply times out. When I call the support number, 1.800.656.1918, it hangs up. When I try to use Chat, it simply provides a response that "device help is not supported through chat", even though I'm not asking for device help. Oddly enough, I can login to the Ring Community but that is it. > > > > > > > > I am beyond frustrated. I have a disabled sister living at the home, I'm out of town and I can't even check on her. Can anyone help? > > Hello @NubianMarin , > > > > Yes, everyone is having this temporary issue. The master Ring.Com computer system is down. Check at [https://status.ring.com/](https://status.ring.com/) for updates. Ring is working to fix the issue. > > > > > > > >

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  25-11-2020 04:59:05

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  NubianMarin

  Hi [@Boone.](/t5/user/viewprofilepage/user-id/73098) Thank you for your response. In my continued searching on Google and on Twitter, I learned I'm not the only one dealing with this. Just wish Ring would get better at notifying users when something of this scale happens.

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  25-11-2020 05:05:51

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  Boone

  > @NubianMarin wrote: > > Hi [@Boone.](/t5/user/viewprofilepage/user-id/73098) > > > > Thank you for your response. In my continued searching on Google and on Twitter, I learned I'm not the only one dealing with this. Just wish Ring would get better at notifying users when something of this scale happens. Yes @NubianMarin whenever I encounter some sort of issue, one of the first places I go is to the [https://status.ring.com/ ](https://status.ring.com/ ) website to see if there is something going on there, before I start changing my settings or troubleshooting my Ring App or Ring devices. At least it is a very rare occurrence and hopefully Ring will have this issue fixed quickly. ;)

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  25-11-2020 05:13:58

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  Rockey

  What's bad is when the status site is also not responding.

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  25-11-2020 05:52:33

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  Boone

  > @Rockey wrote: > > What's bad is when the status site is also not responding. @Rockey is the above link is not working for you, try typing or 'cut and paste' these into your web browser, which should work: status.ring.com or [https://status.ring.com/](https://status.ring.com/)

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  25-11-2020 05:57:17

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  DaveO50

  I'm having the same problems. Apparently Ring is having problems. Go to the bottom of this page and select the System Status under Support.

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  25-11-2020 06:13:22

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