strange colour and poor image quaility
Hi, i have several cameras; the most expensive of them are the 2 that are giving the poorest performance. I have a spotlight cam pro and a stickup cam pro. the stick up cam pro has just image quality but the spotlight pro has a issue with strange colour images as well as poor images. do I send them back?
36 •
2 •
0 •
12-06-2024 08:46:46
Responses (1)
- M
i posted several pictures and non appeared!! anyway the rssi is 50. and the image issue happens at all times.
•0
13-06-2024 03:34:13
M•0
13-06-2024 03:36:13
THi @mightyfinejonboy. I apologize about the issue you are having with uploading pictures. We recently changed our community site and are working on fixing a few things. With an RSSI of 50, you should be experiencing great video quality. Do you have Color Night Vision activated? This could explain the strange color you are seeing. You can also adjust your router channels to improve your video quality. Let me know if this is helpful.
•0
14-06-2024 04:11:30
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @mightyfinejonboy. Could you elaborate on the specific issues you are having with your cams? What is the RSSI for the devices? Is the poor image quality happening during Live View or in your History? What is the strange color you are seeing, and when is it present? Are you able to share any recordings or screenshots of this happening? These questions will help us resolve your concerns. Thank you.
0
13-06-2024 02:05:41
•