user_e443d2
STOLEN STICK UP CAMERA WHAT TO DO
I am extremely disappointed with the service form ring so far , refusing to replace my camera under theft protection because i bought it from amazon the company that owns ring feels like i have been ripped off and left in the wind at a time of loss. I am definitely considering my options and replacing my entire ring alarm system The bigger issue is nobody has told me what to do about the stolen camera , is there a data protection issue ? do i need to deregister the camera ? can ring disable to it from future use despite asking nobody has told me if anything is at a greater risk now someone has my camera
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29-05-2025 12:07:08
Responses (3)
- T
Hi @user_e443d2. As long as you purchased the device from an authorized retailer, you can use our Theft Protection Policy. https://ring.com/support/articles/90nj3/Stolen-Ring-Devices In the link above, you can submit a stolen Ring Device. Let me know if you have additional questions.
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30-05-2025 16:29:01
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UI hold been told on multiple occasions it is only covered if purchased direct from Ring.com
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05-06-2025 13:28:38
Uamazon is an authorised seller so why wont you cover it Yes, Amazon as an authorized third-party seller However it's mentioned on the same article that you just sent me that we dosn't cover devices purchased from any third-party seller So Device not purchased from - this is a courtesy service and ring may deny this service at any time for any reason and the reason in this case is the device was originally bought from a third-party seller But in the meanwhile we still follow our policy and process and the device is not from Ring and it can't be replaced .
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05-06-2025 13:45:03
THi @user_e443d2. I've provided you with accurate information. If a device is purchased from Amazon, Target, Home Depot, etc., it is considered as an authorized retailer. A third-party retailer would be eBay or Facebook Marketplace- which is not covered. If you have additional questions, feel free to send us a private message on Facebook or X @Ring, where we can assist you further. https://ring.com/authorized-ring-retail-partners?utm_source=google&utm_medium=search-cpc&utm_campaign=evergreen-na-2025&utm_content=general-dynamic-na-general-na&utm_term=brandexact&gad_source=1&gad_campaignid=17566932718&gclid=EAIaIQobChMI3r6V-_rcjQMVs1ZHAR3dvy0NEAAYASAAEgIPN_D_BwE
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06-06-2025 14:03:26
- U
I'm having the same very frustrating issue. I've had my ring doorbell for 34 days and it's been stolen. Ring won't replace it as I bought it from a 3rd party company, ie Amazon. Who actually own Ring. Absolutely disgusting, amazon won't do anything either so I'm out of pocket and fuming.
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06-06-2025 19:19:24
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Tom_Ring
Hi neighbors. Shortly after my response, Ring policy was changed and no longer covers devices not purchased on Ring.com. While they were covered at the time when I first replied, this is no longer true. Sorry for the confusion, and we'll work on the continuity of information moving forward. Ring will now only cover devices for theft if they are purchased from Ring.com.
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19-06-2025 13:01:18
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