SCT
Stick-Up Cam Not Recognizing Wired
Hi, I just noticed earlier today that one of my two stick-up cameras had a symbol signifying that it was not connected to power. It has a battery in it and it is also wired. It's not recognizing that it is wired even though it is at a constant 100%. I tried troubleshooting it by switching it to Battery Mode and then attempting to switch it back to Wired Mode but it won't allow me to do so since it is not recognizing it is plugged it. Other than that so far the camera is working.
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14-04-2023 03:34:09
Responses (40)
- P
Had a power cut recently and since then, the app shows my stock up came (3rd Gen) as disconnected from power however, it’s 100% charged continuously - because it is actually charging through power! Any ideas?
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16-04-2023 04:12:31
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- J
Hi neighbors. We appreciate the information that was provided. Rest assured that our team is investigating and working to resolve the issue as soon as possible. When we receive an update regarding this matter, we will make sure to provide that update here. For now, I will be marking this comment as a solution so others are aware that this is already being worked on to be resolved. Thank you for your time and patience.
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17-04-2023 04:53:46
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BUsing Stickup cam 3rd gen. Battery installed, using proper power adapter to working power source. I have tried all the recommended reboots, deleted and readied device as wired, etc. Device still does not recognize as wired. One thine I noticed was that drilling into camera settings device shows power not connected. However if I drill into general settings it shows power mode as wired. See attached screen shots. 
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28-04-2023 12:00:13
UWhen are you planning to have this fixed because I'm having the same issue with the power USB cord wall outlet that you sell on Amazon. I see this comment is from April, 2023. Still having the issue.
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20-11-2024 03:24:39
- R
I just noticed earlier today that one of my two stick-up cameras had a symbol signifying that it was not connected to power. It has a battery in it and it is also wired. It's not recognizing that it is wired even though it is at a constant 100%. I tried troubleshooting it by switching it to Battery Mode and then attempting to switch it back to Wired Mode but it won't allow me to do so since it is not recognizing it is plugged it. Other than that so far the camera is working. There have been no updates to fix this!! I hope ring is still working on this
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18-04-2023 01:33:32
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- B
All four of my stick up cams (3rd Generation) at two separate locations are now showing this error while plugged into a non OEM wired charger. It says solar status connected but it is not charging. Is this due to some sort of software update?
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20-04-2023 09:17:49
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bella92108
I too am having the identical issue. It's not recognizing 3rd party Charging Accessories (ie. if I have the OEM cable plugged in, it says it's plugged into a solar panel, yet it says it's not detecting being plugged in even tho it's clearly getting the power from the cord). Clearly a bad update is displaying things wonky... Model: Stick Up Cam Solar (3rd Gen) even tho there is NO solar plugged in, it's plugged in directly using the Ring Indoor\Outdoor Cable.
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15-04-2023 04:28:07
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