Spotlight cam set up
Hi I've recently bought a spotlight cam plus and I am unable to get it to conect to my account , I can get as far as the wait for spotlight cam to enter setup mode, then the light does not flash and pushing the centre reset button does not do anything , either resetting or rebooting ?I've been at this for over two hours now . I'm using andriod not sure what else to add
807 •
0 •
11 •
01-12-2022 11:32:14
Responses (10)
- C
Hi @Nige101. If you have purchased the battery version, ensure the battery is fully charged with the provided charging cable prior to setting it up. Next, try fully resetting the Spotlight Cam Plus by holding down the setup button for at least 20 seconds. After the reset is done, attempt the setup process again to see if you're able to successfully get the Camera up and running. If you run into any error messages or issues, try the steps listed [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If the Spotlight Cam continues to be unresponsive, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can explore further options. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
02-12-2022 11:13:17
•
- N
good morning Caitlyn , the battery was fully charged , I have also tried using a type C power cable it still does not connect , I'll try the suggested solutions on those links and get back to you with the results
•1
03-12-2022 10:19:07
•
- N
nope but getting further  I can see the ring setup , in my wifi and can connect to it
•1
03-12-2022 11:01:50
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Nige101
today , i am unable to conect to the camera at all, now I get the message " Hmm, something went wrong. please start the set up again 
1
02-12-2022 03:24:08
•