Ring stick up cam pro not picking up my 12 lb dog and sporadic pick up.
My ring stick up cam is mounted approx. 11 ft up from the ground guarding an area by my gate. I have sensitivity at max. When I also walk out the door in the morning it doesn't pick me up until I return to the area. Then it works but still won't pick up my 12 lb. dog. I purchased this for animals getting in my backyard. I do have a ring doorbell and that works fine. My RSI runs between 60 and 63. My smart alert is off. Motion Frequency is on regularly. My motion zone is set, and birds eye zone is on. Sensitivity is max. 'm a little disappointed being I purchased the pro. Can you help?
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22-10-2024 12:32:55
Responses (1)
- M
It's probably about 25 ft from the router. I'll try moving the camera down to about nine feet. It does not pick me up when I go out the door only when I return. It seems to have to get a walk through first and then it awakes. Not good for intruders. I have done all that was recommended by another post and lowering it is my only next option. If not, I will be returning it.
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24-10-2024 03:11:29
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Caitlyn_Ring
Hi @mbsjshad. If possible, try bringing that Stick Up Cam down a foot or two, closer to 9 feet from the ground. I also want to add that an RSSI of -60 to -63 is a bit on the higher side. How far from the camera is your wifi router? We typically recommend no more than 25 feet, especially for devices outdoors.
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23-10-2024 03:28:59
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