U
Ring Floodlight Cam Wired Pro (late 2021) not responsive, cannot reboot, cannot reset
hardwired-security-cameras
troubleshooting
A Ring Floodlight Cam Wired Pro is no longer responsive. It's not connected to the network. Here's what I've tried: * Used to app to re-connect: no response. * Pressed the top button (releasing immediately), waited 10 mins: no response. * Pressed the top button and held for 30 seconds, waited 10 mins: no response. * Pressed the top button and held for 1 min, waited 10 mins: no response. * Cut power for 10 mins, turned on, waited 10 mins: no response. * Cut power for 1 day, turned on, waited 10 mins: no response. Is the product bricked? What should I do?
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30-10-2022 08:51:00
Responses (1)
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Justin_Ring
Hi @user26908. Since you have tried the basic troubleshooting steps I would have suggested and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-11-2022 04:23:37
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