Ring Security Cameras

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User Solution
Ring camera stops working same time each day like clockwork between 12pm and 5pm
modes
troubleshooting
wireless-security-cameras
motion-settings

have a Ring security camera that consistently drops its connection and motion sensing notification each day between the hours of 12pm and 5pm. Steps taken to resolve issue: Camera has been replaced multiple times Wi-Fi Router has been replaced and relocated multiple times to improve signal. Wi-Fi range extender has been used to ensure that dB loss and RSSI levels are within operational ranges. As I write this RSSI strength is -51, -56dB at the location of the camera. Internet speed tests 23.72 Mbps down, 12.13 Mbps up, Ping 41 ms at the location of the camera. Wi-Fi channel has been changed to best available channel, however there seems to be a very high number of Wi-Fi networks and about 13 hidden networks. Not sure if this is an issue When connection drops between 12pm and 5pm I have tried resetting connection to camera with no success during this time. All devices have been given static IP addresses. The thing that I just do not get is that outside of these hours the camera works perfectly and no other cameras on my network are effected at any time. And they have weaker signal and RSSI levels. If anyone has any other advice or troubleshooting steps I have not tried I would greatly appreciate any help.

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21-09-2021 04:25:26

Responses (2)

  • C
    User Solution

    Hi @user82263. If your Ring Camera is not detecting motion during a set time, please review the following: Try triggering a test motion event. If there are no motions occurring during this time period, that would by why nothing appears in the Event History. Check your Modes settings to make sure motion detection isn’t toggled off in a particular Mode. Verify that you don’t have a Motion Schedule in place, preventing notifications of motion from being sent during specified times. Adjust your Motion Zones and Motion Sensitivity if needed, and keep in mind that motions farther out from the camera may be harder to detect. If you’re having persistent issues with motion detection despite all troubleshooting attempts, support team can provide further assistance. You can also get in touch on Facebook @Ring by sending a private message with a few details about your concern.

    0

    15-05-2024 11:03:25

    • U

      Having same issue my cams are not showing any activity between like 11 PM at night until about six in the morning

      0

      15-05-2024 02:05:54

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