Protect Basic not Working on Stick-Up Cam - Shows as Active Sub on Dashboard
Hi Ring Community, Hoping for some help here. I purchased a basic plan for my 2nd stick-up cam about a month or so ago. It shows as active w/ subscription in the dashboard, however when activating the cam it displays that the trial has run out. I am unable to record videos for this camera at the moment. It was working properly for a little bit, but just now noticed that it has ceased recordings. One thought, I did change my wifi network earlier this month... but I was able to connect the camera without issue. I'm wondering if that may have had something to do with it? However, it wouldn't explain why my first camera is working as usual. Thoughts on this issue? Thank you!
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03-07-2021 08:02:27
Responses (3)
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 First screenshot showing the active subs on the dashboard.
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09-07-2021 09:55:32
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- T
Hi @Demoncracy. Thank you for sharing those images! Something definitely seems amiss with your Ring Protect Plan. I suggest reaching out to our support team to look into this for you. Once verified, the support agent will be able to review your account information and pinpoint what the issue is. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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12-07-2021 07:44:35
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Demoncracy
Hi @Marley_Ring , Thank you for the tips and reply! However, both devices are correctly displaying on the dashboard with subscriptions active . When clicking the second camera (Swim Club), I'm still being presented with the attached message. Do you have any other thoughts? Thank you! 
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09-07-2021 09:53:56
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