Responses (1)

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  Marley_Ring

  Hey there, @Amanda84. Our devices do not feature a sleep or dormant mode as a result of inactivity. As long as power/ battery and network connection is sufficient, your Ring device shall operate as intended. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on mobile data only, to see if either connection is more efficient. Feel free to let us know how this goes. :)

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  18-08-2020 10:45:05

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  Reply

  M

  ma4w

  Have the same problem with the stick up cam. Have verified signal strength and reinstalled app multiple times. Only thing that works is popping the battery out and replacing it which resets it. Ring doorbells (2+3) both work with no problems. If unable to get working will be returning product.

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  23-08-2020 04:40:01

  M

  Marley_Ring

  Sorry to hear these steps did not work for you, @ma4w. If power cycling the device is the only procedure that helps with your live view, this may require a closer look. For quick and more in-depth troubleshooting, reach out to our support team. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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  25-08-2020 10:05:51