J
Motion Alerts but no video
wireless-security-cameras
We just installed 2 standup cams outside last week. Our one out front by the garage has been notifying us of Motion Detection but when we click the live feed, it shows a black screen. Same thing if we try to go back later to watch it. Any help?
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10-07-2021 01:32:40
Responses (1)
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Tom_Ring
Hi @JRunner96. What is the RSSI for this device? You can find this information in the Device Health section of the Ring app. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) has some tips and tricks for fixing Black Video. Let me know if this helps!
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12-07-2021 10:29:10
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