Responses (2)

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  Caitlyn_Ring

  Hi @Keeks. Are you the Owner of the Ring device, or a Shared User? Shared Users will not have as many options available in the Ring app. If you are the Owner, please share a screenshot of what you're seeing on the Ring app dashboard. 

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  25-06-2024 11:27:01

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  user_708300

  I have lost my ability to turn cameras on/off/home/away on the dashboard.  Arrived home yesterday after being out for a few hours and cameras were on (I didn't turn them on), and I have no way to turn them off as they no longer show in my dashboard.  Cameras are showing, but not the control icons.  I am the owner and connected to same wifi. iOS on Apple phone. Under "Manage your Shortcuts" the only visible shortcut showing is "History".  there is nothing under "Hidden Shortcut".

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  11-10-2024 03:27:14

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  user_f5062f

  Same problem, same question.  It’s not not going to last long if we can’t turn them off when we are home… definitely not worth the money.

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  11-10-2024 05:40:59

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  Caitlyn_Ring

  Hi @user_708300. Which Ring subscription do you have? Do you have a Ring Alarm system, or only doorbells and cameras? A recent update was made, and Modes are no longer available on the Basic plan, unless you have a Ring Alarm system. If you have doorbells and cameras, subscribing to the Plus plan will give you access to Modes. An email was sent out on August 7th, 2024, notifying users of this change.

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  14-10-2024 10:25:20

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  user_f1be94

  It appears from "Caitlyn_Ring"'s answer this is no longer available on the Basic Plan. SO - if you want this functionality, pay more or look for other options. My solution: look for another option. Totally unacceptable answer, Caitlyn!

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  07-04-2025 04:45:26