Responses (2)

C
Caitlyn_Ring
Hi @Keeks. Are you the Owner of the Ring device, or a Shared User? Shared Users will not have as many options available in the Ring app. If you are the Owner, please share a screenshot of what you're seeing on the Ring app dashboard.
0
•
25-06-2024 23:27:01
•
Reply
U

user_708300

I have lost my ability to turn cameras on/off/home/away on the dashboard. Arrived home yesterday after being out for a few hours and cameras were on (I didn't turn them on), and I have no way to turn them off as they no longer show in my dashboard. Cameras are showing, but not the control icons. I am the owner and connected to same wifi. iOS on Apple phone.Under "Manage your Shortcuts" the only visible shortcut showing is "History". there is nothing under "Hidden Shortcut".

2

•

11-10-2024 15:27:14

•

Reply

U

user_f5062f

Same problem, same question.  It’s not not going to last long if we can’t turn them off when we are home… definitely not worth the money.

0

•

11-10-2024 17:40:59

C

Caitlyn_Ring

Hi @user_708300. Which Ring subscription do you have? Do you have a Ring Alarm system, or only doorbells and cameras? A recent update was made, and Modes are no longer available on the Basic plan, unless you have a Ring Alarm system. If you have doorbells and cameras, subscribing to the Plus plan wi

0

•

14-10-2024 22:25:20

U

user_f1be94

It appears from "Caitlyn_Ring"'s answer this is no longer available on the Basic Plan. SO - if you want this functionality, pay more or look for other options. My solution: look for another option. Totally unacceptable answer, Caitlyn!

0

•

07-04-2025 16:45:26