Responses (2)

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  Riz798

  @Marley_Ring Hi - Can you please offer a solution?

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  18-07-2022 11:34:59

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  Tom_Ring

  Hi @Riz798. My best suggestion would be to connect one of your devices to a WiFi hotspot. Once connected, attempt a Live View. If your Live View works while connected to a WiFi hotspot, that means there needs to be some adjustments made to your home network. It's possible that there was an update done to your router or that your ISP changed the security protocols, and this is preventing the Live View to complete. Let me know how this test works out for you.

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  19-07-2022 11:23:46

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  Riz798

  [quote="Tom_Ring, post:3, topic:146596"] n update done to your router or that your IS [/quote] I have tried connecting one of the cameras to another wifi as well as a wifi hotspot (as recommended), the Live View still does not come on. I am inclined to think after doing all sorts of troubleshooting that the problem is either with Ring servers or the Ring devices. Its unfortunate that this issue has cropped up suddenly after 10 months of perfect use and has effected all the cameras. The ISP has also confirmed that they only block certain incoming ports (specifically Http: 80, SSH: 22, Telnet:23, SMTP:25)

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  23-07-2022 01:17:10

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  Caitlyn_Ring

  Hi @Riz798, happy to chime in here for Tom. Ring devices connect over the following ports: * HTTP (port 80) (**Note**: Not applicable to Ring Alarm Base Station) * HTTPS (port 443) * DNS (port 53) * NTP (port 123) * TCP (port 8557) I'd recommend having your ISP stop blocking HTTP port 80, as this may be what is causing the Live View to not work. You can read more about the ports and protocols used by Ring devices in our Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) as well.

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  25-07-2022 09:48:12

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  Riz798

  [quote="Caitlyn_Ring, post:5, topic:146596"] u can read mo [/quote] I have opened Http: 80 but that has had no effect on the live view.

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  27-07-2022 08:21:02

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  Caitlyn_Ring

  @Riz798 I'd suggest following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) and requesting to work with the advanced technical support team, as you've run through all of the basic troubleshooting steps to no avail. This concern may require a much deeper dive and more in-depth troubleshooting than we can provide here on the Community. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  28-07-2022 08:22:11

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  Caitlyn_Ring

  @Riz798 Different countries have different regulations and rules in place regarding home security devices, so if you're using a Ring device meant for one region in a different region, we're not able to guarantee that it will always work as intended since it was not designed for that region. I'm glad our support team was able to provide this answer to you as well.

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  02-08-2022 06:15:31

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