Responses (3)

• J

  jbc976

  I have fixed the problem but I am not happy with this solution. I have now scheduled the light to turn on at 6 pm and shut off at 8 am. This has helped with getting the lights to turn on at 5pm and shut off at 7am. Why do I have to move the scheduled time up by an hour? My city and state are entered into my profile correct but some how the scheduling has me in a different time zone.

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  17-01-2020 01:18:49

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  C

  CSP196

  I can't get mine to come on at all according to the schedule. Motion , they will come on..schedule..nope. Not happy!!!

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  18-01-2020 05:02:15

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  jbc976

  Try disabling the motion setting to turn on the lights. Maybe the regular schedule that you set up will work.

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  18-01-2020 11:09:47

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  CSP196

  Thanks for the reply. I'll give it a try. But that part..turning on with motion ..is a great feature and really ...they both should work. thanks

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  18-01-2020 05:45:54

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  jbc976

  CSP196, Yes, you are right in saying they should work with the motion as well. I think "Ring" needs to do some work on getting the flaws figured out. You and I are not the only ones who have had problems with the light schedules.

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  18-01-2020 08:21:50

• O

  Obxcam

  Our first floodlight cam worked great until it somehow got water in it. Ring sent us another as it was u see warranty. Just went to set it up and it was a complete cluster. I bought a chime pro as an extender just in case. Took 1 hour with help to finally connect to WiFi after the nice rep did something on her end. I then connected it to the chime pro & it started working better. Lights went off this am at scheduled time. Tonight- nothing. Lights would not come on with schedule. They come on with manual on/off but that is a pain. Last year I had a similar problem for a short period of time and was told it must be my WiFi connection. I called back and another rep told me it was a programming issue they were working on. This is ridiculous that this part of the app consistently does not work with updates! Would love my lights to come on when I set them and off when I set them.

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  03-05-2020 03:54:32

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• J

  jpzelasko

  This question might already have been answered but I can not find it. We have a floodlight camera fixed on our back patio. Now that the temps are getting warmer, we find ourselves outside in the evenings either at the fire pit or around our patio table. Our floodlight camera always turns on because its dark outside (like it should) is there a way to set a schedule so that it does not turn on at night without manually going into the app each time or hitting the breaker? We essentially want to just sit outside in the evenings without the lights coming on if we move but then after say, 11pm, the light/camera functions as normal. I spoke with Ring and they said that the scheduling should be able to do that but when I do set a schedule, the light stays on during that time and not the opposite. I do not think they understood my question so if anyone has had success with this, please let me know, thank you!

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  26-04-2021 01:56:22

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  T

  Tom_Ring

  Hi @jpzelasko. Setting up a Light Schedule will enable you to determine wether your lights stay on, or off, during the selected schedule. You can learn more about Light Schedules [here](https://support.ring.com/hc/en-us/articles/360019494811-Using-Light-Scheduling-on-Your-Floodlight-Cam). If you find that your camera is not behaving according to these schedules, please follow up with our support team so they can look into this for you.

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  27-04-2021 08:38:58