Responses (6)

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  ElUnico

  I had the same issue and Ring support team confirmed that I have a defective unit. I will get a replacement for the following reasons: • I have an EERO mesh system with 3 routers covering over 5k sq feet. Excellent signal strength! • Ring Door Bell and Stick up Camera were successfully installed • I purposely placed 1 router directly underneath the flood cam, and it still would not connect. It stated along the lines that my router might be too far away. Really?! Router is literally in front of its nose

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  21-12-2021 05:32:51

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  user26204

  Hi there, I got the same issue with you after I upgraded my wifi to mesh system. Did your problem solve?

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  28-10-2022 11:54:46

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  Eddie_mini

  I had the same problem, my floodlight cam wouldnt connect to our wifi - it wouldnt even find anything! That was on my Samsung phone so we tried on an iphone and it worked without any problems. Just thought I'd add this for others who are having problems.

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  21-11-2023 06:32:40

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  user_19d2e7

  This totally worked for me! I was dreading reading the other suggestions and this did it! Thank you so much for sharing... For others, I found success on my iPad. So you could try on either devices if you have one.

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  18-02-2025 09:19:40

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  user78566

  hello ive been having trouble with just my floodlight cam few weeks ago it said no wifi detected to we reset it & it started working again up till today was working at 5am & then poof nothing its only the floodlight cam my doorbell is fine

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  07-03-2024 10:40:09

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  user_e1e932

  Same is just the past week. Back camera which is further away from router works fine. Doorbell works fine. Just the floodlight. Which means hiring someone to climb up and troubleshoot or replace. Frustrating. Unit is a few years old. I feel your pain with Ring.

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  11-07-2024 02:49:04

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  Justin_Ring

  Hi @user78566. If you have tried the steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.

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  08-03-2024 05:53:33

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  user_e1e932

  Same in just the past week. Back camera which is further away from router works fine. Doorbell works fine. Just the floodlight. Which means hiring someone to climb up and troubleshoot or replace. Frustrating. Unit is a couple years old. I feel your pain with Ring.  They didn't respond why so many people are having the same issue in the same time period. Referred me to a 3rd party to come and would not discuss who they are or what fees apply.

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  11-07-2024 02:48:33

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  user_a61908

  I am having exactly the same problem.  We have 3 ring cameras:  a Doorbell, a Indoor and a Floodlight Cam Plus.  All worked for over a year, no problems.  Suddenly, about a month ago, the floodlight cam stopped connecting to my network (the other two are still working).  When I reset It, it attempts to connect, goes to 95%, and then fails.  I spent one frustrating hour on the phone with Ring support and finally they decided to send me a replacement.  The refurbished unit arrived, I installed it and it had the same exact problem.  Note that all the while my indoor and doorbell cameras have worked flawlessly.  I purchased a wifi extender which improved nothing, despite providing a very strong 2.4 GHz signal to my floodlight cam.  Another hour on the phone with Ring and they agreed to send me a new unit, which is on it's way.  Meantime, I brought my original floodlight cam to my daughters house which has WOW cable service and temporarily wired it up.  The darn thing connected right up to her wifi!  Back home, I set up my Netgear AT&T hotspot, ensured that 2.4GHz was enabled and the camera connected to that with no problem.  Thinking it might be the wifi on my router, I connected two different wifi routers (an Eero 6 and a Linksys E2500) to my ISP's modem (Frontier/ Arris NG443B) and I had the same failure with both.  I have done a factory reset on my modem/router and DHCP reservation for the floodlight cam to no avail.  I would switch providers, but Frontier DSL is the only option for me at present.  Besides, I can't imagine what change Frontier would make on their end that would cause this.  Finally, I tried my phone as a hotspot and the floodlight cam fails to connect to that as well, with the same symptoms. I am frustrated and ready to give up.  I won't call Ring again, because I can't tolerate them burning another hour of my life going through their checklist of things that anyone can look up online and would have tried before calling tech support.  Their only solution is to keep sending cameras that have the same issues.  

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  23-11-2024 03:13:37