Hey @ajm! This sounds like the step in the setup when you connect the Ring app to communicate with the Ring-setup network via your wifi settings. If this step is not completing, please ensure bluetooth and VPN is disabled on your mobile device, as well as other apps in the background are closed. If this persists, try using another mobile device to complete the setup. I hope this helps! :)
1
•
30-03-2020 07:41:56
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Marley_Ring
Hey @ajm! This sounds like the step in the setup when you connect the Ring app to communicate with the Ring-setup network via your wifi settings. If this step is not completing, please ensure bluetooth and VPN is disabled on your mobile device, as well as other apps in the background are closed. If this persists, try using another mobile device to complete the setup. I hope this helps! :)
1
30-03-2020 07:41:56
•