Cannot Press Reset Button ... What to do?
My floodlight camera is mounted up high, so resetting it basically means a $90 handyman call. Is there any other way to get the camera into setup mode? I have two cameras, so if the answer is no, it may be time for a different brand/model of security camera....
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16 •
04-02-2020 11:02:50
Responses (5)
- S
This is a horrible design. I have no way to get to my floodlight without calling a handyman either. If I'm calling a handyman it's going to be to remove and return my floodlight. Please fix this design! I love my Ring products but this is a horrible design for a floodlight.
•5
24-02-2023 02:27:53
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- C
Hi neighbors. In order to put your Ring Camera or Doorbell into setup mode, you will need to access and press the setup button on the device. If your Ring device is still connected to wifi, you are able to reboot it in the Ring app following the steps [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). A reboot can help with different technical issues that may arise, but your device will need to be connected to wifi in order to be rebooted from the Ring app. Otherwise, you will need to follow the steps here to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) your device to wifi. Thank you for your continued feedback and input.
•1
24-02-2023 08:08:01
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TThis is not a solution, @Caitlyn_Ring, please do not mark it as such. The fact that there's still no way to factory reset your devices without physical access is extremely poor design, particularly when the platform has bugs that only a factory reset can fix. After 2 years of this issue remaining unsolved I have no confidence Ring will fix this, but please don't disingenuously mark a problem solved when it obviously is not.
•6
06-03-2023 04:20:23
UPrecisely, "Hey friends go hang from your roof and push a button" isn't a solution. I paid someone to mount my cameras at the appropriate heights/vantage points and I'll have to pay someone to come out and press a button if I don't want to break my neck climbing up on almost the highest rung of the tallest ladder I own. Luckily I found the little paper that had the tiny QR code to even connect, otherwise I'd have to climb up to get the number off of the back of the camera (which I had to do the first time a camera that was thankfully within reach went offline). Twice in the last two months the same high camera has disconnected from the internet - once when it was directly connected to my wifi and now when it was connected to my Chime Pro extender. This is poor design, having to climb up and physically push a button on a camera after installation. Please don't respond with the same unhelpful retort Caitlyn.
•4
12-03-2023 06:30:56
- D
Same problem here. And it is not resolved. I can power cycle the unit. I have the reset code. And I can get within a few feet of the unit. But it's mounted in an area where I could not reach the reset button without an excessively tall ladder.
•4
20-03-2023 08:38:02
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- U
Same here. I needed to deactivate a camera in order to troubleshoot. If I knew I would need to press a button to activate I NEVER would have done that. Now I will need to climb way up on a ladder to do this...We too had someone install them for the best view. REALLY bad idea to have non professionals climbing high ladders. I can see this is STILL not fixed. Last post was 2020 it is now 2025. Wish I had purchased another brand of security camera. Not very user friendly.
•0
15-04-2025 04:12:26
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user30349
And 2 years later this is still an issue. Seriously you need a better solution
6
16-12-2022 10:14:43
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