My Ring video doorbell has been playing up so I decided to reinstall it. I have a Ring chime Pro so I first reset that then went to add the doorbell to it. It tells me the device is registered to someone else which is impossible because I'm the only person who has owned it. I tried to request a transfer by sending an email (thinking it would come to me), no such luck. Now I'm stuck with an unusable device and to cap it I've just reinstalled my kitchen chime and that says it's registered to someone else as well. End of my tether, please help.

V ame problem, not changed anything, now it’s saying this device is linked or something to another account, please ask for permission to share, I don’t want to share, it’s bloody mine, what a crap service ring have, these are not cheap things,

Hi @user28332. It sounds like you may have logged into a different Ring account using a different email address. Make sure to sign into the original Ring account that you set your Ring devices up under, and ensure you are on the correct Location in the Ring app, which is listed in the top center. If this continues to happen, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look.

‎Cameras stopped recording events

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user81045

Cameras stopped recording events

troubleshooting

wireless-security-cameras

2 days ago all 5 cameras on my network suddenly stopper recording motion…I am receiving some notifications of motion but recordings not being saved.I have reset my router 3 times but the same issue is occurring.I have set 3 of them of on 4G, tethered to a mobile, and all three worked fine with all notifications being received and recordings saved as they were prior to the issues starting.My bb provider are saying they can find no problems but the fact it is working on4G must show an issue somewhere on the broadbandAny one else had this issue please?Blockquote

188 •

0 •

18-04-2024 19:09:00

Responses (1)

J

Justin_Ring

Hi @user81045. If you were able to connect some Cameras to a different network and they worked fine, then it does seem to be an issue with a setting on your main router that could have changed. I would suggest using this page as a guide to check the settings on your router to make sure they are set correctly to have your Ring devices operate correctly. If you have tried this step and are still having the same concern, give our support team a call for further assistance.

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19-04-2024 18:13:26

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