Battery fully charged but app saying no battery power?
Hi, I’ve got the battery spotlight camera along with 2 ring batteries. I’ve come to charge both batteries this morning and both batteries fully charged to where they were both showing a solid green light. I’ve installed both batteries as normal and my ring app is still showing that both my batteries are dead??? I’ve restarted my ring app and it still says both my batteries are dead?? I’ve removed both batteries several times but I still get an error when opening my app that the batteries are dead and need charging and the camera itself is giving an error that the device is unavailable due to no battery power. These batteries are less than 4 months old and have only been charged a handful of times. Has anyone had the same thing happen to them? If so is there a fix?
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04-02-2022 11:07:26
Responses (3)
- U
I have the same exact issue with my camera. I have tried many things and my app still show 0% battery for a fully charged battery. Anyone has had this issue and gow did you fix it? Thanks!
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07-07-2024 10:30:23
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JHi neighbors. I would suggest factory resetting your Camera to see if it helps. To factory reset it, press and hold the setup button on it for 20–25 seconds, then reconnect it to your Wi-Fi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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09-07-2024 04:53:34
- U
I also have a problem with my Ring Spit light. I always install two batteries in this device, and I’ll open the app and it’s showing one battery is dead.
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14-11-2024 11:09:32
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Caitlyn_Ring
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07-12-2022 09:24:08
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