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U
i bought a new ring video door bell to replace one that died.
hardwired-video-doorbell
My first ring doorbell died, how do i remove it from my account and add the new one to my plan?
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11-05-2025 04:14:27
Responses (1)
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Justin_Ring
Hi @user_6b6487. If you are subscribed to the Basic Plan, then you will not be able to transfer it over to your new Doorbell. You will need to cancel it and subscribe to a new plan. You will be refunded for the time you have not used of the plan. As for removing your old Doorbell, this Help Center page will explain how. https://ring.com/support/articles/26il9/deactivating-or-deleting-a-ring-doorbell-camera-or-smart-light?hasLangChanged=true
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12-05-2025 11:06:38
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