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user_248ed4
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Upgrade from the Basic plan to the Standard plan? Do I lose all the months I have already paid 1 year for the Basic plan?
What happens if I upgrade from the basic plan to the standard plan? I have already paid for 1 year for the Basic plans for 2 devices. Do I lose all the months (1 year) I have already paid for the Basic plans?
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28-12-2024 09:34:35
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Caitlyn_Ring
Hi @user_248ed4. When you upgrade to the Ring Home Standard plan, your Basic plans will automatically be canceled and refunded. Please allow up to 10 business days for the prorated refund to process. Let me know if you have any other questions!
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31-12-2024 18:44:58
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