Trial ending confusion

Question

I am currently on the Home Standard plan and my account says my trial will end when my account is next billed in November 2025. However I am getting a notification which says that my trial will end in 6 days and that I need to upgrade to continue the Home Standard features. I recently added a third camera to our Ring system which is when the notification starting showing. Do I need to upgrade the plan or is this message erroneous?

Caitlyn_Ring · Answer

Hi @user_f309f1. It's probably because of the additional camera you recently added, which would have added another trial to your account. Are all of your devices set up under the same location, or do you have multiple locations? The Standard plan covers all devices at one location, so you should be good to go until your next billing date shown on Ring.com if your devices are all at the same location. If you have any other questions about your plan, you can follow up with our support team @Ring on Facebook, X, or Instagram.

Ring Home Plan

Trial ending confusion

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