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user_62498a
Accepted Solution
Ring downgraded my plan without my permission
ring-protect-plans
Hello, I bought this system when it first came out. We had professional 24/7 monitoring and received called from the call center when my neighbour accidentally forgot our code when she checked on the animals so I know it was working around a year ago. I've only noticed that my system does not have professional monitoring anymore and im on the Protect Plus plan. Like if plans changed and prices changed I understand but not informing me of this change is frustrating. Anyone else have this happen to them?
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01-07-2024 03:00:35
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Caitlyn_Ring
Hi @user_62498a. At this time, you would need to subscribe to the Ring Protect Pro plan to receive access to Professional Monitoring for the Ring Alarm system. On occasion, we may make changes to what features are included in each plan. When this happens, announcements will be made through email. It's possible the email may have been routed to your junk or spam folder when this happened.
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02-07-2024 17:24:34
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