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Does purchasing a Protect Plan automatically lapse my current free trial?
Hi, Does purchasing a Protect Plan automatically lapse my currenty active free trial? If so, I'll wait it out until the end of the trial, was just wondering the the new (paid) subscription gets added on to the end of the free trial period. Thanks!
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25-07-2020 06:56:37
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PriscillaSchmidt
I just subscribed to a Protect Plan on my app right after I activated my new device (Ring Video Doorbell 3 plus), but not only was I charged immediately $30 + tax for the annual plan, but my app now says I have a Basic Protect Plan that is not attached to any device that needs to be cancelled! What did I do wrong, and how do I fix it so subscription is attached to my device and starts when the trial period is over ?
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25-04-2021 10:35:24
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