Cannot purchase protect plan
Hello, For some reason I am unable to purchase a Ring protect plan, I have tried everything but whatever link I try it just keeps throwing me back to my dashboard, starting to feel like groundhog day, any ideas or help would be great, thanks in advance.
1109 •
0 •
3 •
30-09-2022 08:32:32
Responses (4)
- J
Hi @user24677. If you are not able to subscribe to a Protect Plan on [Ring.com](http://ring.com/), try the following steps: * Verify you are set up as the owner of the Ring device. Shared Users are unable to enroll the Ring device in a Protect Plan. * Use a different web browser. * Try using a different device to go to [Ring.com](http://ring.com/) to subscribe, whether it be another smart phone, tablet, or computer. * Disable any active VPNs on your device. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) that guides you through subscribing to a Protect Plan. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
03-10-2022 09:56:30
•
- J
Had this same problem a few weeks ago. I think its a website or application problem. It was fixed here in the US. Ring didnt disclose they were having this issue so I kept on getting redirected to main page. Let them know what version of browser and OS you have. Hope this helps! Regards, Jon
•1
06-10-2022 09:34:28
•
- U
Hi, thank you for the replies, just an update on this problem, it was down to using Edge browser which for some reason caused the problem, I was able to complete a purchase by using Chrome browser, hope this is useful to others.
•1
09-10-2022 01:27:23
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user24677
Forgot to mention I still have 15 days left of the free trial.
0
30-09-2022 08:33:29
•