Battery level not resetting when replaced

Hi I keep having issues with my ring doorbell 3 plus. I get a low battery notification so a replace with a fully charge one, but the low battery icon does update to show the full / new charge level. I have a number of batteries and even bought a new one to check. I have reset the unit a number of times, removed the device and uninstalled the app and still nothing. It has to be a software issue ?Can you please let me know what I’m supposed to do as I spend a lot of time away and need to know the charge level on this device. All the other ring cameras I have update perfectly Many thanks