10% discount for Premium plus subscriber not applied to shopping basket
10% discount for Premium plus subscriber not applied to shopping basket We are now in July 2022 And this issue still occurs…(first discussed here in 2020) Straight after subscribing to Protect plus, I was able to place several online orders and the 10% discount showed up in my basket at check out , straight away…now 2 months later , trying to add chime etc…the discount just won’t show! Tried Chat and phone calls to Ring support, but keep getting the same old answer: “Place the order and then apply for the 10% discount afterwards” I do not want to go through that hassle every time I place an order…, go to Chat or ring up support for a refund!! I like to be able to see how much I have to pay incl. the discount, before I press Pay!, Unfortunately nobody seems to be able to just reset my account to fix this issue!! Shame on you Ring… **Will it ever be fixed 2 years on..**❓And if not ….WHY NOT…❓
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19-07-2022 09:47:09
Responses (3)
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Hi. I have a subscription and am in the UK etc, and now I am trying to buy 2 more doorbells, but the 10% discount is not being applied for me either. I have logged into my Ring.com account and linked my account to Amazon, and am ordering through the site, but I cannot get the discount to apply. Reading this comments, it looks like the discount just doesn’t work? Do you have to telephone Customer Services every time, just to get it?
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17-04-2024 07:02:36
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Izzy2hon_x
Thank you Cathlin, but you obviously didn’t read my comment properly!! I am a protect plus subscriber, have been for a few months, hence received an online 10% discount on several previous purchases…. !!! But when ordering some more goods online recently, the discount did not show up anymore!! I am trying to find out why so many people , who are subscribers to the protect plus plan, experimenting this problem since 2020 already?? Please read my comment properly before blinding me with rules and regulations that I am fully aware of and have followed to the T!!😂 Thank you
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20-07-2022 11:17:33
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