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Trouble Removing Faceplate of Wired Doorbell Pro
hardwired-video-doorbell
I got a new router and need to reset my doorbell with the new router info and password. However I'm using the torx screwdriver provided by Ring and unable to remove the screw so that i can removed the faceplate of my Wired Doorbell Pro. I tried using a rubber band on the top of the torx in case screwed was stripped but that didn't work either. Anyone have any ideas on what i can do? I would appreciate it.
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15-03-2025 07:18:18
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Tom_Ring
Hi @user_375a95. Does the screw rotate at all? Is it completely frozen in place? Does the screw head appear to be stripped? You might be able to rotate the screw with a small enough pair of needle nose pliers.
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17-03-2025 05:25:23
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