Responses (1)

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  DaVoran

  Having the same issue. Used to work fine but recently installed a Mesh WiFi system to improve signal strength and ever since then the clicking on the "tap to go live" crashes the app. It doesn't happen with the ring doorbell. I am curious as to why only the Ring Camera causes this. Everything else works. Can see a video of motion events both in the app and online but tapping on the most recent view causes the app to vanish without any explanation or error messages.

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  20-01-2020 10:47:40

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  Marley_Ring

  Hey neighbors! Removing and reinstalling the app on your mobile device is a great first step. Your recordings (if subscribed) and settings are saved to your account so nothing will be lost by doing this. Please also ensure there are no 3rd party apps or things like bluetooth or VPNs enabled that might conflict with the app or streaming a video. If this concern persists, and you've confirmed your mobile device connection is sufficient, please share an example or screen recording of this occurring.

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  20-01-2020 11:49:11

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  DaVoran

  Marley, That's the first thing I tried. Unfortunately, the same result. App vanishes when touching the clicking on the ring spotlight camera but not the doorbell as the uploaded screen captures show. 

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  21-01-2020 12:30:49

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  davidp

  I disabled my VPN and that didn't resolve the issue.

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  21-01-2020 03:21:44

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  Chelsea_Ring

  Hey @DaVoran, just to make sure, you deleted the Ring app from your phone, rebooted your phone (turned it off/on) and then redownloaded the app, and it's still doing this? You will want to make sure you are doing the reboot of the phone as it helps clear any cache leftover from the app so it's a fresh and brand new download when you power your phone back on. If you've done this, then thank you! Just for our information to pass this on to the appropriate team, does this happen on any other device, such as a tablet or any other phone you could be logged into? Additionally, could you let me know what version of iPhone and iOS you're running. @davidp Thanks for disabling your VPN to see if that addresses this. Have you already done the removal, reboot, and re-add of your Ring app as I've laid it out for @DaVoran? If you have not, please try that, and then let me know your answers to the same questions I've asked this neighbor so I can also pass it on if the concern still persists for you as well. Thank you both! :smiley_cat:

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  21-01-2020 04:35:29

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  davidp

  I didn't delete the phone from my phone yesterday. Just now I deleted the app, rebooted the phone, and reinstalled the app. It is working normally now. Thank you.

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  21-01-2020 11:25:17