Responses (5)

• A

  antonyjgoode

  I’m having the same problem. The box enlarges but snapshot.

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  02-11-2020 11:10:06

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  Caitlyn_Ring

  Hey neighbors! Are you referring to the Rich [Notifications](https://support.ring.com/hc/en-us/articles/360040702112-Understanding-Rich-Notifications) that you're receiving? On iOS devices, you'll want to tap and hold the thumbnail to open up the full-frame screenshot. If that doesn't work, can you please share a screen recording of what happens when you try to open the full-frame screenshot? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. I'd be happy to take a look! :)

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  02-11-2020 05:18:34

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  ldchesebro

  Same thing happens to me. This used to work a couple of days ago, but no longer. I’ve attached a screenshot of what happens when I long press.

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  28-11-2020 01:57:55

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  Fishfry

  Exact same thing is happening to me. Worked a few days ago but now I see the tiny screen shot in my notification but can’t tap and hold to enlarge

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  02-12-2020 04:08:03

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  Fishfry

  Exact same thing is happening to me on iOS. Worked a few days ago but now I see the tiny screen shot in my notification but can’t tap and hold to enlarge. This was a great feature but bummed it’s not working currently.

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  02-12-2020 04:09:29

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  Emorog

  Same here. I have to use the magnifier to see the snapshot. It does not enlarge on click.

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  03-12-2020 09:41:11

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  ldchesebro

  When I first enabled rich notifications, I could long press the notification and the picture would enlarge. For the past few days, the window opens with no picture. I attached a screenshot of what happens when I long press.

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  29-11-2020 12:30:54

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  poleary7

  Im seeing the exact same issue here. Have tried reinstalling the Ring App. Tried using the Rapid Ring app. Same issue. It was working fine until a few days ago.

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  29-11-2020 11:03:10

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  Caitlyn_Ring

  Hey neighbors! Would you mind capturing a screen recording that demonstrates what happened when the rich notification is long pressed? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. I'd be happy to take a look once I'm able to see what's happening via a screen recording! :)

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  30-11-2020 04:40:59

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  poleary7

  Have already sent these to your folks on Twitter. This is what happens. Added screenshots via a zipped foler.

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  30-11-2020 05:38:04

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  vsouthiv

  I am experiencing the same exact issue as well.

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  01-12-2020 02:15:13

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  M11

  Here's a screen capture video: multiple notifications and attempts to enlarge three of them.

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  05-12-2020 10:09:04

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  Fyrfyter33

  It's clear to me that they didn't actually test the app for iOS 14 support. The Rich Notifications also cause this stupid looping issue on Apple Watch Series 6, where the same message keeps trying to notify me of activity and only pressing the Digital Crown a few times will make it stop. App definitely needs work to be functional. I guess they don't do Beta tests before updates come out.

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  02-12-2020 06:28:51

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  Caitlyn_Ring

  Hey neighbors! Would you mind taking a screen recording of what happens when you try to enlarge the rich notification by long pressing it? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.

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  03-12-2020 06:13:43

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  Emorog

  Here’s a vid of it failing. It opens without an image.

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  03-12-2020 10:24:58

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  Caitlyn_Ring

  Hey neighbors, thanks for sharing any examples that you have. Can you please try uninstalling the Ring App, restarting your phone, and reinstalling the Ring App? After that, test out the Rich Notifications again via a long press and a hard press and let me know if either of those work to enlarge the notification as intended.

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  04-12-2020 04:43:54

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  M11

  Just look at the [image](https://community.ring.com/t5/Ring-App/Rich-notification-on-iOS-14-not-enlarge-by-pushing-it/m-p/71767/highlight/false?attachment-id=3744) that @ldchesebro posted. It matches exactly what I see.

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  05-12-2020 09:40:34

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  Emorog

  **And today it started working**. I did install a Floodlight cam this weekend. but didn't change anything else in the app. But today at least, it is previewing correctly again!

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  07-12-2020 06:43:04

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  Rossie5876

  Thanks for the information [FaceTime for PC](https://ifacetimeapp.com/facetime-for-pc-download-app-windows-10-8-17-mac/)

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  05-12-2020 12:08:07

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• L

  ldchesebro

  Deleting the app, turning phone off/on, reinstalling app seems to have solved my issue for now.

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  21-12-2020 09:09:26

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