U
user_2eef34
Accepted Solution
Recording Mode Turn On
troubleshooting
Hey, so I just installed a new ring camera (stick up cam 3rd gen), I’ve already currently had another one already installed and been using for a few months. But my new one is not allowing me to turn on recording mode, just saying motion detection. How can I fix this?? here are pics for examples of the first camera I had and the one I just installed. I’ve restarted the camera multiple times, I deleted it from my app and reconnected it. Please help!
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23-08-2024 04:13:51
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Justin_Ring
Hi @user_2eef34. 24/7 recording is a beta feature. It is not an official release. I would recommend reaching out to our support team to look into this further with you. Give our support team a call using one of the numbers available here.
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26-08-2024 11:08:57
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