U
Notification previews
troubleshooting
Updated the Ring app on 4/3/25, since then I have not been getting the video previews on my alerts. When I get a notification I have to go into the app to see the video. My push notifications are turned on, I do not have the video encryption turned on. Everything the forums say to do to troubleshoot, I have done and still no video preview. Anyone else have this issue and know how to fix it? It's getting a little annoying getting notifications and having to look up my camera every time.
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17-04-2025 04:32:41
Responses (1)
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Caitlyn_Ring
Hi @user_8feca4. Do you have Rich Notifications toggled on for your device? You can find this setting under Device Settings, Notification Settings, Rich Notifications. Make sure this is turned on.
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18-04-2025 05:03:45
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