Responses (15)

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  shingdao

  Just contacted Ring support and the tech support rep wasn't aware of this issue with the 3.37.0 update.

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  17-03-2021 02:16:56

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  Caitlyn_Ring

  Hi neighbors! Would you mind reaching out to our support team to share examples of what you're seeing? You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you have screenshots, be sure to have those on hand to share as that will help our support team document this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  17-03-2021 06:54:51

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  Dudders2020

  Same here on two cameras in addition when playing recorded videos they jump after 5 seconds forward, all this has happened on the latest Android app update, does not appear on Apple app/ iPhones either

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  18-03-2021 12:09:23

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  Dyn0mutt

  I actually had to roll back the app to 3.35 because in 3.37 running Android 10 on a one plus 7 pro phone prevented the cameras from properly loading live view, it would just remain stuck in a activating camera loop.

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  18-03-2021 01:25:34

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  tjgmarantz

  for visibility, same here on a oneplus 8t. Rolled back to 3.35 and works now. Hopefully they fix the fix.

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  18-03-2021 03:18:06

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  Web_Eye

  I'm running 3.37.0 on android without issue.

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  20-03-2021 03:17:12

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  saurian

  I have the same issue - just appeared in the last few days and on both cameras. 

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  18-03-2021 03:22:26

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