Responses (3)

• M

  MattBSmith

  Same thing. Makes me nuts. No app in like 4 months. Annoying!

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  29-09-2020 09:02:23

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  J

  joecan

  What I found out was the VPN that I had set up on my phone was blocking the connection. I set the VPN to off and then reset my password and was able to login at that point.

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  29-09-2020 09:45:28

  J

  Jhp5758

  Yes, same problem, thanks for that VPN solution. It was blocking my log in and prohibiting the app from executing. You ring folks need to understand that many of us use VPVs now and adapt to this environment.

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  30-09-2020 03:37:48

  T

  Tom_Ring

  Hi neighbors. Thanks for bringing this to our attention. We want to assure you that we take all of our neighbors' concerns very seriously. Are we able to have a member from our team reach out to you about using a VPN with your Ring device? If so, we would reach out to you using the email address associated with your Community account and a member of our team will be in contact with you. If this is alright, please let me know and I will arrange this for you to ensure that your concern is addressed appropriately.

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  30-09-2020 04:19:49

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  stevepetty

  I am unable to login to the Ring website from any of my browsers on my PC or phone. It sends me a verfication code to my phone and then when i enter it, it says invalid. I also tried to call tech support and their US phone number is not working. I need help getting a new security cam working I just bought. What to do? I also uninstalled the ring app and reisntalled. Now it won't let me login. It says the verification code is incorrect that it keeps texting to me.

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  25-11-2020 06:25:03

  B

  Boone

  Hello @stevepetty , Today, Ring is experiencing a temporary system wide login and app errors with the Ring App and at Ring.com and they currently looking into the issue. [https://status.ring.com/](https://status.ring.com/) Nov 25, 14:25 UTC [https://community.ring.com/t5/Ring-Community/Issues-with-Accessing-Ring-Mobile-amp-Online/m-p/70948#...](https://community.ring.com/t5/Ring-Community/Issues-with-Accessing-Ring-Mobile-amp-Online/m-p/70948#M1913) Hopefully this rare occurrence will be fixed soon. :)

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  25-11-2020 06:58:00

• C

  Chelsea_Ring

  This message is normally due to a VPN being enabled on your phone or web browser. This Help Center article [here ](https://support.ring.com/hc/en-us/articles/360052665251) will go over Ring and VPNs, as there isn’t a workaround other than to not have an active VPN while using the Ring app. If you're running into this concern still with a VPN off, please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch).

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  09-05-2022 11:00:53

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• U

  user22261

  Wow, thank you for this simple explanation. We all would have saved time if Ring changed the message from "an error occurred please try again later" (super not helpful) to this could be caused if you are using a VPN. Problem solved while we are encountering it! Also, Ring- I suggest you combine "authorized devices" with the control center where one can generate a code to authorize a device. So much simpler if it is all in the same place. Too many dead ends in trying to resolve issues, and we all end up in these chats after frustrating experiences. Thanks.

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  29-08-2022 12:19:19

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