Responses (3)

• T

  Toby

  I second that! It would be great to have the option to use more than 4 digits for the ring alarm codes!!!!!

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  01-03-2020 02:00:15

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  G

  garthwebb

  Please fix this. It’s astonishing that it’s 2020 and a current security system is behaving like a 1970 system and limited to a 4 digit code

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  24-04-2020 03:21:44

  K

  kyken

  I have the same problem with the Kwikset Smart Code 888. A fix would make the combination of ring + lock much more useful. My workaround now is to manually enter the longer 4-8 pins at the lock itself. These work and the ring app knows they exist but it can not manage them (boo). We use the ring app to unlock most of the time so these pins are mainly a backup method. For the Kikset it is suppose to sound some type of alarm if you enter the wrong code three times in a row (not tested). This may deter someone from trying to guess a 4 digit pin. I am not willing to test that theory. Please fix !

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  17-06-2020 10:24:29

• B

  BryanB

  While I would obviouly prefer to have Ring fully functional with the Schlage Connect lock, my priority is to have a secure home. A 4 digit lock entry code is, IMO, not secure. With this in mind, I set up my Ring Alarm / Schlage Connect this way... - changed Schlage lock directly to use \> 4 digit codes - added Schlage users (at the lock) with \> 4 digit codes - added Schlage device to Ring Alarm using the device ID (not programming code). With the above config, we can still monitor the lock state using the Ring app, get alerts, and perform lock/unlock from the Ring app. Another upside is that the manually configured Schlage lock codes do not match the Ring Alarm codes, which I feel is a good security measure. Downside is not knowing which Schlage lock user unlocks the door (just "Unlocked by code") or being able to use the Ring app to manage lock codes. If/when Ring eventually gets around to allowing \> 4 digit codes, I may consider merging these systems. Meanwhile, Ring is handicapped with only 4 digit codes.

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  18-08-2020 06:28:13

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  M

  MLazarin

  Hi, BryanB. Thanks for the tip, aprecciate, but this workaround does not solve the problem that Ring created. How can they say they are a secure system if they cannot even provide a secure number of digits while interfacing with door lock systems? And this is not a problem with Schlage, but reading this thread you see it's a problem with other brands too. Again, thanks for your tip, but I'm still really upset with a "security system" that reduces the security strenght provided by the devices it connects to... An upset customer!!! Marcelo

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  18-08-2020 07:36:40

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  mikel1

  Hi BryanB, could you elaborate on how you were able to add your Schlage lock to Ring using the device ID instead of the programming code method? I haven't been able to find any other info on how to do this. Thanks!

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  13-01-2021 10:16:23

• U

  user_1bcdc0

  Four years later, why hasn't ring fixed the problem yet? I encountered the same problem with Yale lock. So disappointed 

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  21-08-2024 05:56:18

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  U

  user_9ad722

  Yes.. very worst of ring. Claiming as leader in security device yet obsolete. 

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  26-08-2024 03:21:21