R
Ring Alarm Pro Backup Internet Speed
cellular-backup
alarm
cs-support
What speeds should we be getting when connected to the Ring Alarm Pro cellular backup internet? I am seeing some horrible latency issues, it is pretty much unusable. 
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03-11-2022 06:12:07
Responses (2)
- R
@Caitlyn_Ring I understand the speeds may vary, but is this a throttled connection? The Ring app shows it is using ATT and in my area, ATT has far faster speeds.
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03-11-2022 10:21:43
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Caitlyn_Ring
Hi @r6kmb. The cellular data used in the backup internet is provided by a third party carrier, so the coverage and speeds will vary. You can read more about the 24/7 backup internet in [this](https://support.ring.com/hc/en-us/articles/360061018412-24-7-Backup-Internet-and-Extra-Data) Help Center article. For additional support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-11-2022 07:57:15
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