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user35437

No power to base unit

app-settings

troubleshooting

Hi. Just purchased and installed the Rinf alarm system. All going well then after a few hour me got a warning the base unit has no power . I think the power transformer plug may not be working. I tried several different power sockets but no power appears to be going to the unit. Any help appreciated , thanks

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04-02-2023 09:15:31

Responses (2)

J
Justin_Ring
Hi @user35437. I appreciate you trying some troubleshooting steps to help resolve your concern! You can also try power cycling the Base Station, to do so, follow these steps: 1. Unplug the Base Station. 2. Open the battery compartment. 3. Remove the battery from the Base Station. 4. Leave everything out and unplugged for a full 30 seconds. 5. Plug in the Base Station. 6. Reinsert the battery. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-02-2023 05:02:36
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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13-03-2023 04:05:04
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