Responses (4)

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  Marley_Ring

  Thanks for confirming your Protect Plus Plan subscription is active, as this is the best first thing to check when cellular backup is not working. Please also check your own cellular coverage in your home to ensure there are no poor signal areas. As mentioned in this article below, your Alarm Base Station should automatically use cellular backup when internet connection is lost. https://support.ring.com/hc/en-us/articles/115005323926-What-Happens-When-Your-Ring-Alarm-Goes-Offline If this concern persists, our support team can take a closer look for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  13-01-2022 03:04:36

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  Diandi

  I am having this exact issue, except it used to show the cellular bars and now it doesn’t. My Ring alarm’s base station does not kick into cellular backup anymore. It’s been like that for at least 3 months. Contacted Ring and they just said their engineering team is looking into it but has no ETA on a resolution. They also informed me a small number of users are experiencing this. Pretty disappointing they aren’t giving it much urgency. An alarm without cellular backup is a security risk. Has it been resolved for you?

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  20-05-2022 06:57:19

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  user43656

  That’s really sad to see ring still hasn’t fixed the issue in almost 6 months..

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  28-04-2023 03:11:21

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  28-05-2023 03:12:07

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