Responses (4)

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  Chelsea_Ring

  Hi @Minken! Our cameras are not waterproof, but they are weather-resistent. In most cases, they should be able to still work if not damaged. If your device has a physical damage or is not working, please reach out to our support team, at 1-800-656-1918, for further troubleshooting.

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  09-12-2019 09:10:14

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  Minken

  This is a very bad camera. I have had trouble with this four times. I expect that you will respect this and send my a camera . I trust on Ring. I have bout all my camera from you. I have recommended this for all my friends.

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  09-12-2019 10:12:03

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  Minken

  Anyway I want to have my camera fix, or you can send my a new one

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  10-12-2019 09:57:29

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  Chelsea_Ring

  Hi @Minken. As stated, if your device has water in it and is no longer working, please reach out to our support team, at 1-800-656-1918, for further troubleshooting so they can find you the resolution you are looking for.

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  10-12-2019 10:06:37

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  Minken

  I have been waiting since desember to get this problem. I want to deliver back the broken camera and order a new one "Flodlight Cam \*\*Black. I will pay. the differens betwin the camera. can you fiks it

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  20-05-2020 04:53:08

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  Chelsea_Ring

  @Minken Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  20-05-2020 05:46:14

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  AGP

  I have the same problem and Ring have not helped. It has stopped working altogether now because of water ingress. on close inspection, the clear plastic screen covering the lens is a separate component and simply cemented into place with a frexible sealant. The sealant has failed thus letting water to enter via capillary action. Clearly the electrics have been affected rendering the doorbell useless. the annoying thing is, Ring have not helped at all using Covid 19 as an excuse. However, they keep taking money from my account for storage on the cloud which I have not used for six months now

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  02-07-2020 04:55:04

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  Chelsea_Ring

  Hey @AGP. Have you been unable to get in contact with our support team directly on this concern? They should be able to help with making sure your plan is cancelled so you are no longer charged for a plan for a device that is not functioning. In addition, they can check if you are still within warranty for a replacement if they are unable to troubleshoot the device to fix it for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  02-07-2020 06:10:05

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  Chelsea_Ring

  Hi there, neighbors. Water should not get inside your device, however, moisture or condensation can occur depending on environment. Our doorbells and cameras are designed to be weather resistant, when following all mounting and installation instructions. These device are rated for outdoor use, but conditions like torrential water, extreme climate, or submerging water can impact your device. If bringing your Ring device inside or wiping the device lens did not help resolve your concern, our support team may be able to help further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Feel free to also check out our [Warranty page](https://ring.com/warranty), as well as how our [Protect Plus plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) can help.

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  23-09-2021 10:06:40

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  18-03-2024 04:02:36

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