Ring Accessories
Unable to fit solar charger
I have the 2nd gen video doorbell and I recently bought the solar charger for it. In looking at the instructions you have to remove the bottom part of the front panel but I'm unable to do that as mine is screwed on from the back (lovely security screws) I'm stuck, can anyone assist or am I just sending this back with a complaint?
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07-04-2025 09:38:43
Responses (1)
- U
Hi, I think this is the correct link https://en-uk.ring.com/products/solar-charger-for-video-doorbell-3 Solar Charger 2nd Generation for Battery Doorbells Video Doorbell 2, Video Doorbell 3, Video Doorbell 3 Plus, Video Doorbell 4, Battery Video Doorbell Plus, Battery Video Doorbell Pro looking at the picture now, there are grips on the side to enable you to take the front off, mine does not have that, mine wraps round the back and has screws securing it in place. @Caitlyn_Ring
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09-04-2025 08:35:37
THi @user_515ec3. That is the wrong Solar Charger. You need this one here for the Ring Video Doorbell Gen 2. https://en-uk.ring.com/products/solar-charger-for-video-doorbell-gen2
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10-04-2025 01:25:29
UHow do I go about returning the incorrect item? When will it be back in stock?
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10-04-2025 01:31:14
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Caitlyn_Ring
Hi @user_515ec3. Can you please send a link to which solar charger you purchased? There are a few different solar chargers on Ring.com, but only one is compatible with the Video Doorbell 2nd Gen. Also, the security screws are located on the bottom of the Doorbell, so you should be able to unscrew them from there if you need to remove the faceplate.
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08-04-2025 03:02:28
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