U
Stick up cam bottom/battery cover
wireless-security-cameras
Has anyone had a luck getting a bottom or battery cover for the Stick up cam? I have reached out customer service last year, I was originally told, it would be provided. Weeks went by then got a notification if I wished to have devise protection, I have to purchase such service. But the bottom cap is easily misplaced and also it is important to have it for outside use in case of rain or moisture not to get inside. Ring, please consider it and make the part as service part.
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10-05-2025 12:49:16
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Caitlyn_Ring
Hi @user_5bffcd. If you lost the bottom cover for your Stick Up Cam, I'd suggest following up with our support team. I know you mentioned reaching out, but it's unclear what service you were told to purchase. Having a Ring Home subscription offers an extended device warranty, if you subscribe before your device's warranty expires. It's possible your device was no longer in warranty, so a replacement part could not be sent. However, you would need to follow up with support to confirm the warranty status of your camera.
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12-05-2025 10:56:22
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