Responses (6)

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  Caitlyn_Ring

  Hi @Reality. I'd suggest disconnected the Solar Charger, ensuring there are no dirt or debris on the Solar Charger itself or the connections. Once that's checked, reset the Doorbell by holding down the setup button for at least 20 seconds. You'll then need to set it back up in the Ring App with the steps under Set Up a Device. From there, you'll want to reconnect the Solar Charger and ensure it is receiving at least 4-6 hours of direct sunlight per day in order for it to provide a trickle charge. If the Solar Charger still appears to not be working after trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a much closer look at this for you and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  02-11-2020 05:26:27

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  nash123456

  Have the same issue. Got the solar panel, it started saying “not connected.” Why should I have to undo the front plate, check connections and reset every time this happens? Isn’t there a better solution to this? This is ridiculous.

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  26-11-2020 02:06:33

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  pbernard123

  I’m having the same issue. My video doorbell3 worked for couple days then getting not connected. Did the recommended troubleshooting disconnected from solar panel reconnected and reinstalled the whole device...Same thing. Support were very helpful I must say.

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  17-01-2021 10:32:53

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  Wizross

  Mine has been working fine previously, but in the last couple of weeks just displays "not connected" all the time. Have taken it off and rescured the connections, but still the same. Seems to be an issue for many having googled it.

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  03-12-2020 09:43:10

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  jpassalacqua

  same here, have a gen 1, and dont think it ever worked. has full view of the sun. also have a ring solar cam and has no issues. about to call support but figured I would check with the community. does anyone here have a fully working solar charger for the doorbell?

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  08-12-2020 03:13:04

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  ginr

  I'm having the same issue as well. It started to say 'Not connected'. I checked last time and it said it is connected but today, it says 'not connected' again. I have not touched the door bell and nothing has changed physically. Considering that others are also seeing this same issue, I think this is something Ring need to address. This is with the Ring doorbell 3 plus which is just a couple of months old.

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  28-01-2021 02:18:25

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  Hales94

  We in stalled our new doorbell yesterday (gen 3 pro) with the solar power panel however in the app the panel is showing not connected We have checked the connections and they are all fine

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  18-02-2021 03:54:31

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  MumofSam

  We have the video doorbell 2. Just got a solar charger and installed it yesterday. The app said it was connected. Took the battery out to charge it last night as it was low and still going lower, thinking that having a full battery would be better with the solar charger trickle charging it. However, since putting the battery back in the app says the solar charger is not connected. I've tried re-setting the bell and have reconnected it. The app still says not connected. What's going on?

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  03-03-2021 02:36:08

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